Privacy Policy

1. Information We Collect

Glacier Storm Flare Resort collects information you provide directly to us, such as when you:

• Make a reservation or book our services
• Create an account on our website
• Contact us for customer service
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include your name, email address, phone number, postal address, payment information, and preferences related to your stay.

2. How We Use Your Information

We use the information we collect to:

• Process your reservations and provide our services
• Communicate with you about your bookings
• Send you promotional materials and special offers
• Improve our services and customer experience
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business
• Payment processors for secure transaction processing
• Government agencies when required by law
• Emergency contacts during your stay for safety purposes

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for online transactions
• Secure storage of physical and digital records
• Regular security audits and updates
• Staff training on privacy and security protocols

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. These may include:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Marketing cookies for personalized advertising

You can manage cookie preferences through your browser settings.

6. Your Rights

Under Canadian privacy legislation, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• File a complaint with privacy authorities

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Reservation records are typically kept for 7 years for accounting and legal purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.